Frequently Asked Questions
Am I ordering directly from GM? Or are you a GM dealer?
We are a GM dealer and a division of Flow Automotive.
How long before my order ships?
On average your order can ship out in 7-10 business days. In cases where we have all of he parts on
your order, they will ship out to you within 24 hour via standard UPS. If there are any parts that have a
red* on your order then these parts are considered special ordered which have to be ordered from
GM or one of their suppliers. Over 90% of special order parts we order are stocked ay a local GM
warehouse and ships to us within 24 hours and we do our best to ship within the next 24 hours. Our
24 our clock is during our weekly business shipping hours, Monday thru Friday. In some cases it may
take longer to ship out your order due to back-ordered, special-ordered that are from a GM facility
that is not in our southeast region of the country or unavailable parts. Please note you are notified in
site policies of approximate shipping times "For gmpartsdirect.com to keep prices low and to service
all customers as quick as possible, orders cannot be cancelled for any reason. Please make sure
your part numbers are correct before placing your order."
Why are your parts so inexpensive? Is this for real?
Yes our prices are for real! We sell only original current production OE GM Parts. Parts and prices
listed on our site are based off GM pricing. We can sell this low only because of our volume of parts
sales. You can see exactly where we make our profit in our handling fee less the actual shipping cost,
employee, web, and "brick and mortar associated cost", etc. That is why we have to strictly adhere to
our site polices, one of which is no phone calls please. We can help you in every way by email. We
are on a very low profit margin and to keep the overall prices low the Internet department does not
have a phone staff. In almost all cases your to the door price is less than wholesale, without using a
wholesale license or going to your local GM dealer. On large items, if there is an additional shipping
and handling fee, you will be notified and asked for approval after placing your order. Feel free to
email customer service if you have any questions or contact your local GM dealer with the part
numbers listed to compare our prices.
If someone other than gmpartsdirect wants to sell you what appears to be Genuine GM Parts that are
well below our prices, BEWARE! The Parts could be imitations. Unfortunately, fake auto parts have
become a serious problem in recent years. And it doesn't just hurt companies such as GM - it hurts
you, the person buying the parts, as well.
Is there a phone number to call and place an order?
To keep our prices as low as possible we do not verify part numbers by phone or offer phone ordering
services. All correspondence through our firm is by email only so we can document all transactions
How can I see the total with shipping, processing and handling fee before I place my order?
If you enter the part numbers needed to the "SEARCH" field listed on our home page (located in the
upper left hand corner just below our banner) then click "GO". The "Search Results of Available
Items" screen will then be displayed, if you then click the "ADD TO CART" button the part will then be
added to the shopping cart.
Once the parts are added to the shopping cart, you can then click "CHANGE PART QUANTITY" to
view the shopping cart and see the shipping and handling of the parts and order total delivered to
your door step. If you decide you don't want the part after inquiring, just delete that part from your
Shipping is estimated by a percentage of the order because the weight and dimensions are not
available. If shipping is more than estimated you will be contacted for approval. The minimum
shipping expense will be $12.97
With over 480,00 part numbers available from GM we would have a hard time telling what a shipping
fee would be so we use the best way possible for you to see the price before you place your order by
using a flat percentage based on the cost of the part. In most cases you are the winner. If you find a
lower delivered price at one of our competitors, please email us a screen shot and link of their
delivered price and we will try to meet and beat their delivered price. Shipping is estimated by a
percentage of the order because the weight and dimensions are not available. If shipping is more
than estimated you will be contacted for approval.
Do you sell new GM parts?
We sell only original equipment Genuine General Motors and GM Performance parts, most are
new, some like starters, or alternators are remanufactured and sold by GM and usually say
"reman" in the description or have a "core charge".
What if I just need price and availability of a part?
Just enter a valid GM part number in the space provided on our home page. You can find fast moving
part numbers in our special featured section on our homepage. Due to the huge size and complexity
we do not have a full catalog for all GM parts online. If you cannot find the part number you need
please email us through customer service with the make, model, year, VIN and a good description of
the parts you need. There is a link to customer service on the bottom of our homepage.
Why do you need my VIN number?
In most all cases the VIN number is used to tell what options, colors, and special packages that came
on your GM automobile specifically. We determine the correct part based on the options the vehicle
came with. This mainly applies to 1990 and newer vehicles.
Does GMPartsDirect.com take check or debit cards?
Our secure order page will only accept MasterCard or Visa credit cards and or Visa and Mastercard
Debit cards.We do not accept personal checks, but we do offer the payment method of money order
or cashiers check.
What if I need my parts ASAP?
If you need to have your parts quicker than standard ground service can deliver, you will need to
contact your local dealer. Orders on average take 7-10 working days, in some cases it can take
longer due to a special ordered part that is backordered or delays from the manufacturer.