GM
All parts sold on this site are original equipment manufacturer
from General Motors and AC-DELCO or an authorized supplier of General
Motors Merchandise and is purchased by gmpartsdirect.com for resale
on this site.
Restoration
GM Restoration Parts are those that GM no longer builds, but are
still in demand by owners of classic GM vehicles. These parts are
built as close as possible to original GM specifications by licensed
manufacturers. Whenever possible, the parts are manufactured using
the original factory tooling. Included are sheet metal, fiberglass
body panels, interior trim, emblems, decals, suspension components,
carpet, lenses, moldings, belts and hoses, truck parts and much
more.
Apparel, Die-cast, & Collectibles
All apparel & die-cast merchandise is sold as is with a limited
supply as this merchandise is very seasonal and may not always be
available. Due to the nature of these goods they are sold on a non-return, non-exchange basis.
Non-GM Replacement and Performance Equipment
GMPartsDirect. com does not manufacturer any of the products sold on this site. All products sold are warranted by the original manufacturer. Except for such original manufacturer warranties, GMPARTSDIRECT.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTIBILITY AND WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. GMPartsDirect. com will not be liable for any damages of any kind arising from the use of this site or products obtained or ordered from this site, including but not limited to direct, indirect, incidental, punitive or consequential damages.
top
Over 68% of parts ship within 48 hours of order placement. There
are some specialty products that have a longer lead-time and you
will be notified of those lead times through e-mail correspondence
from our Customer Service Department.gmpartsdirect.com will do everything
we can to ship your order as soon as possible and notify you of
the estimated time of delivery. Whenever possible gmpartsdirect.com
will ship direct from our facility, but when this is unavailable
parts will be shipped from the most available GM warehousing source.
top
PRICING ON THIS WEBSITE IS VALID ONLY ON THIS WEBSITE AND NOT VAILD
AT ANY OTHER TIME OR PLACE AND IN NO WAY SHAPE OR FORM! PRICING
ON THIS WEBSITE IS AT OR BELOW published GM dealer COST AND OTHER
GM DEALERS ARE NOT OBLIGATED TO HONOR THESE PRICES. PRICING WILL
NOT BE VALID THROUGH ANY POINT OF PURCHASE RETAIL OR WHOLESALE DISTRIBUTION.
All prices, part numbers, specifications, terms and policies are
subject to change without notice. However, we will notify you of
any price increase before shipment.
gmpartsdirect.com reserves the right to correct typographical errors.
top
Some parts may by rebuilt by the manufacturer and are sold on an
exchange or core basis, if this is the case you will be charged
a "core" charge. Core prices are included in the selling
price of our parts on the web site and are itemized separately on
gmpartsdirect.com invoices as "core price". To receive
"core credit" core and exchange merchandise must be returned
to gmpartsdirect.com to be returned to the manufacturer for core
credit. Certain parts are sold on an "exchange" basis
and require an additional core deposit that is fully refundable
provided your old part is returned in the original container your
new product arrived in and it is in "re-buildable" condition.
These parts include some engines, transmissions, transaxles, alternators,
brake shoes, controls, CV Axles, distributors, pumps, rack and pinion,
smog pumps and starters.
All core returns are handled within the standard return process
requiring a RETURN GOODS AUTHORIZATION (RGA) number
The core may only be returned for credit within the first 30 days
of receipt of your order. All handling and shipping fees are to
be paid for by the customer. Once your core has been verified to
meet core standards and has been received by gmpartsdirect.com credit
will be issued against the original purchased core only.
Any cores that do not meet packaging or core standards will not
be eligible for credit and will be disposed of after customer notification.
The customer will have the option of receiving back his original
core only or authorize scraping and disposal of core after this
notification. It will be the responsibility of the customer for
any freight, disposal, and handling fees incurred by returning unacceptable
cores, not to exceed overall core value.
These parts include but are not limited to alternators, brake shoes,
controls, engines, CV axles, distributors, modules, pumps, rack
and pinion, smog pumps, starters and transmissions.
top
If you live in the state of North Carolina, you will be charged
7.75% sales tax (0.0775.) If you live in Alexander, Catawba, Cumberland, Haywood, Martin, Pitt, Sampson, and Surry Counties in NC, you will be charged 8% combined state and local sales tax. If you live in Mecklenburg County in NC, you will be charged 8.25% combined state and local sales tax.
Most products listed in our catalog are immediately available from
our warehouse. If we have it, it goes out as soon as possible, usually
within 48 hours. Some products may be shipped directly from the
manufacturer, from GM Distribution Centers, or other warehouses.
Depending on the availability from General Motors, we can have product
shipped to you in seven to ten business days. Sometimes it can be
quicker, but use the 7 -10 number as an "average". We're
in as big of a hurry to ship it to you, as you are to get you your
parts.
Shipping Methods
In the 48 contiguous states of the USA the minimum handling and
shipping charge is just $12.95
for the first part on the order and a discount off minimum handling
and shipping fee from each additional item not to go below 22%
of the cost of the item order, whichever is greater (unless specified
on larger sized items). If you live in Alaska or Hawaii, we'll add
the additional handling and shipping charges to your invoice.
For members of the U.S. Armed Forces, we can ship to APO addresses
at a nominal additional charge. We will notify you of the amount
before we process your order.
Truck & Oversized Shipping
Delivery Facts: Some freight lines are unable to deliver to residential
addresses, however delivery to businesses with scheduled hours and
a loading dock is usually not a problem. You may want to consider
having your purchase shipped to a business you know has the necessary
unloading facilities. Please keep in mind the receiving party will
be responsible for using the correct receiving process. Alternate
ship-to locations are to be confirmed by customer before shipment.
In some cases, the freight line can call you to pick up the freight
at their terminal that is closest to your home. Most terminals are
open for pick-up 24 hours a day.
Unloading: There are few freight companies that we deal with that
offer lift-gate service for residential delivery. There is a substantial
added charge for this service. Motor freight companies are not responsible
for unloading. They will move it to the end of the truck (Tailgate
Delivery). It's your responsibility to take the freight off from
this point. Keep in mind that most engine hoists won't go high enough
to lift engines from their truck. Please arrange to have equipment
and assistance on hand, as freight lines will not wait for either
to arrive.
Order Tracking
Soon after you place your order, you'll receive an email order confirmation. GMPartsDirect.com will notify you of your UPS Tracking Number from our Customer Service Department. Tracking information is posted online after your order has been shipped. Log-in to track direct from http://www.gmpartsdirect.com/login.cfm?action=orderstatus
International Shipping
Gmpartsdirect.com does not ship parts outside the United States.
top
Refused Merchandise
Customers will be charged all shipping, storage and 35% rehandling
charges on all refused shipments. No further orders will be processed
until previous matters are cleared.
Parts Receiving
Proper receiving is required to prevent unnecessary losses in customer’s
parts and accessories and to facilitate handling of claims against
carriers. Customers should observe the following instructions when
receiving shipments from gmpartsdirect.com or when receiving material
scheduled by gmpartsdirect.com for shipments direct to the customer
from a source of supply. Receiving of Parts and Accessories includes
acceptance of the shipment from the carrier and processing of the
shipment by the customer. Customer assumes all responsibilities
of ownership upon receiving of merchandise.
Acceptance of Shipment from the Carrier
- Check for visible damage to containers or loose pieces.
- Check customer name, master order number, and piece numbers
on shipping tags to make certain that:
- The exact number of cartons, boxes, bundles, or loose pieces
received corresponds to the information shown on the delivery
receipt.
- Each piece is consigned to the customer receiving the shipment.
If there is any piece shortage or visible damage, the customer
should call the carrier's representative's attention to damaged
material or shortage and make a detailed notation
on both copies of the carrier's delivery receipt, showing
the exact nature of the damage and/or shortage. (e.g., piece number
4 with a 6 inch dent on crown of fender, wrapping torn, piece number
7 - carton and wheel disc crushed; piece number 8 - missing). The
carrier's representative is to sign first initial and last name
on both copies of the delivery receipt. The customer should make
certain this notation is entered on the delivery receipt before
signing the carrier's copy of the form.
It is not possible to complete a claim with a carrier without a
detailed statement relative to the nature and extent of the shortage
or damage being noted on the delivery receipt as provided above.
Therefore, a customer should not sign the delivery receipt for any
type of incomplete or damaged shipment without exceptions being
noted and signed by the carrier's representative.
Notations such as "one piece short" or "one piece
damaged" are not acceptable. A more detailed notation such
as, "piece number five, one fender short" or "one
fender damaged extensively around the headlight," isrequired.
These guidelines also apply to carriers that
utilize a delivery manifest or electronic board (i.e., FedEx, UPS,
EMERY WorldWide). The driver is REQUIRED to make any notation at
customer's request.
Customers serviced by the Dedicated Delivery System should note
Carrier Liability Loss or Damage Procedures noted on the carrier’s
bill of lading. At no time will gmpartsdirect.com accept liability
for any unattended delivery. It is the responsibility of the customer
to sign and note any damage or shortage of any merchandise with
the delivering carrier
RECEIVING PROCEDURES CARRIER DELIVERIES
- You must check the number of pieces against the Carrier's Delivery
Receipt, and note any shortage and/or "visible"
damage to the container and contents at the time of delivery.
- You must verify all pieces belong to that shipment number, and
to your establishment.
- Damaged material or shortages must be brought to the attention
of the Carrier's Representative before
the Delivery Receipt is signed.
- A detailed description of the exact nature
and extent of damage to the container and contents and/or shortage
must be written on the face side of the Delivery Receipt.
Note:
"Subject to Inspection" is an insufficient notation. If the driver
refuses to stay and inspect, this should be noted on the Delivery
Receipt and the Carrier contacted. (i.e., driver refuses to stay
and inspect, contacted (name of Carrier), (John Doe) waived inspection
on mm/dd/yr.)
- Verify that this detailed description is on both your copy and
the Carrier's copy of the Delivery Receipt. The Carrier's Representative
must sign where your notation is on the copy of the Delivery Receipt.
Note:
If the driver refuses to sign the Delivery Receipt, you must note
the refusal on the delivery receipt.
- These instructions also apply to Carriers that utilize a "Delivery
Manifest" in lieu of a Delivery Receipt (i.e. UPS, FED-EX, Emery
WorldWide). Any discrepancies must be noted on the shipment line
that is being signed for. A copy of the manifest must be requested
from the Carrier's Representative.
FAILURE TO FOLLOW THESE RECEIVING PROCEDURES MAY RESULT IN YOUR
CLAIM BEING DENIED
Transportation Discrepancies
If transportation discrepancies occur (shortage and/or damage),
you should file a transportation claim with the carrier. Please
keep in mind that failure to follow proper receiving procedures
may result in a denial of your claim.
IMPORTANT: If shortage or damage occurs
on a shipment that is customer property, (i.e., customer owns material
while in transit), the customer is to immediately file a claim directly
with the transportation company delivering the material.
While claims for shortage or damages on collect shipments should
be referred directly to the Carrier; gmpartsdirect.com personnel
will assist the customer in expediting settlement.
Processing of Shipment by the Customer
When the shipment has been accepted from the carrier and the delivery
receipts have been signed, the customer is to proceed as follows:
- Check for the packing slips. The carton or box containing the
packing slip has a "Packing Slip Enclosed" envelope or label.
Where there are no containers, the packing slip is enclosed in
a packing slip envelope that is attached to one piece of material.
- Check to make sure all the packing slips received are for the
correct customer.
Any packing slips and/or material received by the customer that
is not assigned to it should be set aside and gmpartsdirect.com
must be contacted for disposition.
- Check to be sure quantities of Parts and Accessories received
agree with the quantities listed as shipped
on the packing slip, before any parts are opened for use. In as
much as the total quantity for a given part can be packed in more
than one container, quantities in each container should be noted
on the packing slip to account for the quantity shown as shipped.
- Be sure material is properly identified by:
- GM Parts identification tag
- GM Parts identification label on carton
- Identification either stamped or stenciled on part
- Check all loose material (unpacked)
for concealed damage. A claim must be submitted to the carrier
within twenty-four hours of receipt of damaged material to the
customer.
- Store all packing slips and invoices for immediate availability.
top
The customer will need to and is responsible for contacting GmPartsDirect.com in order to initiate a damage or loss claim. No matter whom you feel is at fault the claim must be initiated with us. We will be in touch with you for some of the particulars about the shipment. When the claim is confirmed, we can order and send a replacement for the damaged merchandise. If you are present when the damaged package arrived please sign for the package and in the same screen write DMG which will indicated it was damaged upon arrival.
Please contact us at CustomerService@GmPartsDirect.com
If your product has been damaged in shipment, you MUST also contact us within 48 hours of receipt. Our customer service representatives will guide you through a return and replacement following contact. Claims representative are also available at https://secure.gmpartsdirect.com/secure/customer_service/
If you fail to file a damage claim within 48 hours of delivery to your shipping address the shipping company and GmPartsDirect.com may not be liable due to customer negligence of notification on the damage or loss of the shipment.
Losses must be reported no longer than 15 days past the estimated time of shipment delivery by the carrier. You are emailed the day the shipment is sent with the tracking number and invoice. If the shipment does not arrive near the estimated time of shipping delivery please contact us within 15 days of this estimated time. Estimated times are provided by the shipping carrier. We do not guarantee estimated delivery times as this is a service solely provided by the shipping carrier.
top
A Return Goods Authorization (RGA) number must accompany all returns - no exceptions.
To return or exchange any items, properly pack, insure and ship by ground prepaid. All returns are investigated to determine who is responsible for why the part is being returned. If the return is our fault we will refund the order or exchange for the part needed. If the return is the customers fault it will be at our discretion on whether or not you are approved to return your part. If your return is due to catalog giving you an incorrect part number, we are not responsible for the incorrect part.
Orders that have special order parts and are not stocked by our facility are not returnable. Electrical parts are also a non-returnable part. It is the responsibility of the customer to email customer service to insure the part numbers are correct for the vehicle you are purchasing the parts for and whether or not they are special order parts. Any part that comes in different colors depending on the vehicle is also special order parts which are non-returnable.
Returned items must be in original boxes and must be in reasonable condition.
Books, tools, special order and electrical items are non-returnable parts and
or merchandise. Returns received after 30 days from the return authorization
date will not be accepted. All returns accepted are subject to a restocking
charge of 35% or $20.00 (whichever is greater). Any merchandise held over 30
days may not be returned. You have up to 30 days to return the item back to
us in the original packaging for a full refund of the item only. Please pack
returns carefully (using the packaging it came with) and use a traceable method
of shipment (UPS Ground is probably the most convenient). Once we receive the
goods, we'll credit your account for the full purchase price minus the initial
handling and shipping. Please be sure to include a copy of your packing slip
or original order confirmation, and information as to which credit card was
used.
Return Guidelines
A Return Goods Authorization (RGA) number must accompany all returns, no exceptions. Once your request has been authorized you will be e-mailed a return shipping label to be printed and attached to the original shipping carton. If you are unable to print your return label please contact us by e-mail so we can mail it to you by US Postal Service. No returns will be accepted without a RGA number.
Returns without an RGA# on the outside of the shipping carton will be refused or returned to the sender.
- Please go to the following link to Request your RGA# for returning your part>> http://www.gmpartsdirect.com/return.cfm
- If the returned part is damaged in transit to our facility, from you, we will call the shipper to start the claim in which the shipper at this point will be responsible for reimbursement to you.
- Please do not assume the return address listed on your package is correct, as sometimes we do have the manufacturer or a GM warehouse send the order for us. Any returns MUST come back to our facility in which the correct address will be sent with the RGA#
General Return Guidelines
Within 30 days of receipt of your order, you may return products that:
- Are in their factory original packaging and shipping carton
- The factory package has not been opened
- Have original manufacturer information labels and part numbers attached
- The original factory carton must not be marked on or used as a shipping carton back to our facility
As long as the parts are not damaged or have not been installed, we can issue a refund for the product only when your return meets these guidelines. The cost of handling and shipping will be credited only in those instances ONLY where the return is a result of our error.
A copy of your invoice and a letter of explanation as to why the product is being returned must accompany all returns. Incorrectly supplied items will be exchanged or refunded at our option. No refunds will be authorized after thirty (30) days. All items returned must be in new, unused condition for credit, exchange or refund.
Restocking Fees
- All approved returns are subject to a 35% re-stocking fee ($20 minimum) whichever is greater. This percentage does not include the original shipping and handling charges and only applies to the cost of the parts being returned.
- Shipping and package insurance on all returns is the responsibility of the customer. Unless notified else wise.
- Returned parts require an RGA number (see above) and must be visible on the outside shipping carton.
- All return merchandise will be the responsibility of the customer until credit is issued from gmpartsdirect.com.
- Any deviations from the restocking fees are at the discretion of GMPartsDirect.com
top |
