Return Policy

  • Please read all return guidelines before submitting your return.  Please fill out the form here to begin the return process.
  • Please include the VIN# with your order. By providing the VIN#, we are able to verify the fitment of the parts ordered to the vehicle. The online catalog provided is not the official General Motors catalog and with your VIN# we can verify the parts ordered against catalog inaccuracies. Parts ordered without the VIN# for verification will be charged a 15% restocking fee upon return.
  • All Special Order items are subject to a 15% restocking fee.
  • Any returns received at our facility after 90 days from receipt will be charged a 15% restocking fee.
  • Shipping charges will not be refunded on returned parts, as the shipping is a service rendered and cannot be refunded.
  • Refused freight will have the shipping charges deducted from your refunded amount.
  • If there is an error on our part (example: part pulled wrong, etc.), then we first apologize for the inconvenience and will gladly issue a full refund or correct the mistake.   Our customer service team must of any discrepancies in the order within 10 days of receipt at customerservice@flowauto.com.

Return Requirements

  • Include a copy of the invoice with your return.
  • We cannot accept returns on used, installed, painted, tried, or disassembled parts.
  • HAZMAT parts are not returnable.
  • Electrical parts are not returnable.
  • International orders are non-returnable.
  • Returned items cannot have missing parts, hardware, or instructions.
  • Parts must be resalable and in the Original packaging with all GM labels intact. DO NOT WRITE ON, REMOVE, OR COVER ANY GM LABELS. DO NOT WRITE ON THE BOX.
  • Failure to meet the above guidelines will result in a return refusal. Any refused parts will either be disposed of or sent back to the customer at their expense.

Return Procedure

  • To begin a return, contact us by filling out our return form here or by emailing us at customerservice@gmpartsdirect.com.
  • Unless a GMPartsDirect.com representative provides a return label, then the cost of the return shipping is at the customer's expense.
  • Be sure to retain the return tracking information.
  • GMPartsDirect.com is not responsible for damaged or lost items during the return shipment.

Damaged or Lost Products

  • Damaged parts must be reported to us within 10 days of receipt.
  • If you are present when the damaged package arrived please sign for the package and in the same screen write DMG which will indicated it was damaged upon arrival.
  • If you receive a damaged product, please submit an email to customerservice@gmpartsdirect.com explaining the damage along with photos of the damaged product and the packaging.
  • Please inspect freight shipments for damage prior to signing for them. If damage is found please be sure it is noted on the bill of lading prior to accepting the package. Failure to note damage on freight shipments may result in a denial of the damage claim.
  • Once the claim is confirmed, we can order and send a replacement for the damaged merchandise or issue a refund for the product.
  • Losses must be reported no longer than 15 days past the estimated time of shipment delivery by the carrier. You are emailed the day the shipment is sent with the tracking number and invoice. If the shipment does not arrive near the estimated time of shipping delivery please contact us within 15 days of this estimated time. Estimated times are provided by the shipping carrier. We do not guarantee estimated delivery times as this is a service solely provided by the shipping carrier.

Labor

  • Labor costs incurred by you or your installer for any product purchased from GMPartsDirect.com will not be refunded.

Cancellation Policy

  • Special order parts (parts not stocked at our facility) may be cancelled up until 1:00pm EST on the day of your order. After that the order is processed with General Motors and cannot be stopped.
  • Parts stocked at our facility may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled part was special ordered from General Motors, then it will be subject to a 15% restocking fee.

Core Returns

  • To return an item with a core value, please submit your request using our Returns Form or return the item to:

GMPartsDirect.com

Attn:  Core Returns

3251 Healy Dr

Winston Salem, NC 27103

  • Include a copy of the invoice with your return.
  • Cores must be returned in the original packaging that they were shipped in.
  • Applicable cores must have all fluids drained.
  • Cost of shipping for core returns is the responsibility of the customer.
  • Core Returns will be inspected once received.  If the core has physical damage, is not rebuildable, or is an aftermarket item then credit will not be issued.

Click here to submit a return request.